Appointments – How it all works!

Like all other GP surgeries, we are not an unlimited service. At a time of unprecedented pressure and workload, and with a shrinking workforce, we must follow recognised guidance on maintaining safe working practices so that we do not put the safety of our patients or the welfare of our staff at risk.

You may be referred to this section of the website as part of our processes, but you are also free to use any of the information provided below at any time.


The reception team are trained care navigators and will signpost you to an appointment with the most appropriate clinician. Below are some of the appointment types or signposting advice the reception team may give you:

Offer you an urgent appointmentUrgent on the day appointment with a GP
Book you an appointment in advanceRoutine Face to Face appointments
Offer you a telephone appointmentRoutine telephone appointments
Offer you can appointments at the Extended Access HubEvening and Saturday appointments
Advise you to ring 111
Advise you to attend an Urgent Treatment Centre
Offer you an appointment with an alternative clinician
Guide you to one of the Self Referral or Support services
Refer you to the Pharmacy First Service – you can self-refer or the receptionist can do this for you.

Pharmacy First