Some people like to fit GP appointments in with their work or other commitments; others prefer to ring for a same day appointment. Some have routine matters to discuss; others have urgent problems needing prompt attention.
We do our very best to meet these varying needs within the limitations of the number of GPs and appointments available. Often a Nurse will be able to deal with your problem (please ask for our leaflet Do you know what our Nurses can do.pub?) and the receptionist may ask you a few questions to help you find the most appropriate point of care.
We have four types of doctor appointments available:
Booked in advance
Bookable up to 4 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative. Other appointments are released 2-5 working days ahead to enable you to see your usual GP with a problem that is not urgent but you would like to be seen within a few days. A number of appointments are also available to book online, please refer to online services.
Available on the day
Every day at 8.00am a limited number of appointments become available, enabling you to see the doctor quickly if that is your need. At such short notice there is less flexibility over time and choice. These appointments are also available to book online.
Urgent medical problems
If you have an urgent problem but all the appointments for a particular day are filled, please tell the receptionist. The telephone triage doctor (one of the GPs) will call you back to either give advice on the phone or arrange to see you as an urgent appointment at a specified time. As such there is no flexibility over appointment time or choice of GP. These appointments are specifically to address the urgent medical problem within an already full surgery.
If you would like to access Appointments online, but have not yet registered for this service, please go to Register for Online Services for more information.
Each day there are a number of telephone appointments for when you need advice but not to be seen in person. The receptionist will ask for brief details to ensure this approach is the most appropriate for your needs. They will give you the time frame in which your call will be returned; you may leave a mobile number but please ensure your mobile phone is switched on.
Whatever your situation the receptionist can only offer you the appointments that are available. Appointments are always in great demand and the GPs have a finite number of hours in the day in which to meet the needs of our 11,000 patients.
Text Appointment Reminders
If you would like to receive a text reminder for your appointment, please ensure that we have your mobile telephone number*.
* By providing us with your mobile number we assume you have given informed consent for us to contact you by text. We will only use this facility in the context of your healthcare at Appletree. If you do not wish to receive text alerts, please advise a receptionist who will amend your records accordingly.
Patients arriving late for appointments make it difficult for the clinicians to run to time, keeping other patients waiting. Unless your need is medically urgent, if you are more than 10 minutes late you may be asked to rebook for another day.
If you cannot attend an appointment please let us know as soon as possible – this may enable someone else to be seen.
Whilst we make every effort to ensure that surgeries run on time there will be times when an emergency arises or a patient needs longer than the 10 minutes allotted to them. This may result in you waiting beyond your appointment time. We ask for your patience and understanding if this happens.
DNA (Did not attend) Appointment
Please read our DNA Appointment Policy