Health and Social Record

Information held on your records may be securely shared with appropriate professionals who are working with you to provide support, so your information is available when it is needed most.

However, health and social care professionals will still ask for your explicit consent to view certain information when treating and supporting you, which means that you are always presented with an option to agree or disagree.

You can be sure that…

  • staff are trained in the importance of handling your information confidentially.
  • systems hold your information safely and securely.
  • access to your records on systems can be restricted, if they are sensitive or private, which means they will not be visible in another care setting.
  • information is only shared with organisations that have the necessary systems and processes that ensure confidential information is protected.
  • your information is not sold, or passed on to organisations for commercial or marketing purposes
  • you can decide what information is not to be shared between professionals or organisations.

Professionals will always seek your consent before they view  your information.  The only exception is their ‘duty of care’, which means that confidentiality can be over-ridden. This would happen if, for instance, there are safeguarding concerns about someone’s welfare or in a medical emergency and consent cannot be obtained. Only authorised health and social care staff involved in your care would be able to access your information, and only specifically to be able to do their job, or to help another professional to give you care.

NEW IMPORTANT CHANGES AT APPLETREE:- Please do not visit the surgery in person without being asked to do so, you will be putting yourself and other patients at serious risk or harm. UNDER NO CIRCUMSTANCES visit the surgery if you have a new continuous cough or fever. PLEASE NOTE THAT WE HAVE TAKEN THE DIFFICULT DECISION TO CLOSE OUR BRANCH SITE AT LITTLE EATON UNTIL FUTURE NOTICE. We understand that many of you will be worried but can assure you that we care passionately about our patients and we will be working tirelessly to provide the care that our community deserves. The phone lines are extremely busy at the moment and we ask unless medical that you try and get your answers from information on the following websites:, or