NEW self referral portal

Did you know that you don’t always need to see a GP or consultant to access some referral services? Self -referral is an option that can make it easier and faster for you to get help, rather than seeing your doctor.

You can register for most of them online. Click on the service you’re interested in, and find the help you need easily.

 Please be aware, the availability of self-referral services varies across Derby and Derbyshire.

Appointments – How it all works!

Like all other GP surgeries, we are not an unlimited service. At a time of unprecedented pressure and workload, and with a shrinking workforce, we must follow recognised guidance on maintaining safe working practices so that we do not put the safety of our patients or the welfare of our staff at risk.

You may be referred to this section of the website as part of our processes, but you are also free to use any of the information provided below at any time.


The reception team are trained care navigators and will signpost you to an appointment with the most appropriate clinician. Below are some of the appointment types or signposting advice the reception team may give you:

Offer you an urgent appointmentUrgent on the day appointment with a GP
Book you an appointment in advanceRoutine Face to Face appointments
Offer you a telephone appointmentRoutine telephone appointments
Offer you can appointments at the Extended Access HubEvening and Saturday appointments
Advise you to ring 111
Advise you to attend an Urgent Treatment Centre
Offer you an appointment with an alternative clinician
Guide you to one of the Self Referral or Support services
Refer you to the Pharmacy First Service – you can self-refer or the receptionist can do this for you.

Pharmacy First

Citizens Advice clinic at Appletree

Derbyshire Districts Citizens Advice Bureau can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
Telephone Advice Line: Mon-Fri, 9am-4pm, 0808 278 7954 or further information please see the website.

At Appletree Medical Practice we have a Citizens Advice clinic in the surgery on alternating Wednesday mornings, restarting 13th April 2022. For more information please call 0808 278 7954.

Extended Access