DNA (Did Not Attend) Policy

Approximately 100 appointments per month are classified as ‘Did Not Attend’ (DNA) – i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change the appointment. The effects of these are:

–     An increase in the waiting time for appointments

–     Frustration for both staff and patients

–     A waste of clinical resources

–     A potential risk to the health of the patient

Policy

The Practice reviews frequent non-attenders monthly to identify patients who should be excluded from the general policy for clinical reasons such as memory problems.

If a patient consistently fails to attend, a letter will be sent explaining the implications and offering assistance. We will continue to review the patient’s appointment attendance for the foreseeable future and should they continue to miss appointments, a decision will be taken with regard to their ability to pre-book routine appointments in the future.

Persistent offenders who have received previous letters within a 12 month period could risk removal from the practice.

What we can do to try and help

If you would like to receive a text reminder for your appointment, please ensure that we have your mobile telephone number.

If you have specific problems that you wish to discuss that are preventing you from informing us when you cannot attend for an appointment, then please ring the surgery and we will try and help where we can.

 

 

 

COVID-19 VACCINATION PROGRAMME

We are currently prioritising our workload to deliver the Covid-19 vaccination programme.  Consequently, there may be a longer wait than usual for non-essential services during this time.

If you have a non-urgent query or problem, please consider using the pharmacy, 111 or Minor Injury units for advice where possible and appropriate.

2nd Dose Covid-19 Vaccine

You will receive your invitation for your 2nd Covid-19 vaccination at approximately 10 weeks after your first injection.   Please wait for the booking team to contact you BUT if it is almost 12 weeks since your 1st dose and you have not yet received an invitation, please contact the surgery.  

All patients aged 50+

Patients aged 50+ can now book an appointment for their covid-19 vaccination at Babington Hospital.  If you have not received a text message, please contact the surgery to book.

Click here for more information on how the vaccination will be rolled out Covid-19 Vaccine information page.