DNA (Did Not Attend) Policy

Approximately 100 appointments per month are classified as ‘Did Not Attend’ (DNA) – i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change the appointment. The effects of these are:

–     An increase in the waiting time for appointments

–     Frustration for both staff and patients

–     A waste of clinical resources

–     A potential risk to the health of the patient

Policy

The Practice reviews frequent non-attenders monthly to identify patients who should be excluded from the general policy for clinical reasons such as memory problems.

If a patient consistently fails to attend, a letter will be sent explaining the implications and offering assistance. We will continue to review the patient’s appointment attendance for the foreseeable future and should they continue to miss appointments, a decision will be taken with regard to their ability to pre-book routine appointments in the future.

Persistent offenders who have received previous letters within a 12 month period could risk removal from the practice.

What we can do to try and help

If you would like to receive a text reminder for your appointment, please ensure that we have your mobile telephone number.

If you have specific problems that you wish to discuss that are preventing you from informing us when you cannot attend for an appointment, then please ring the surgery and we will try and help where we can.

 

 

 

NEW IMPORTANT CHANGES AT APPLETREE:- Please do not visit the surgery in person without being asked to do so, you will be putting yourself and other patients at serious risk or harm. UNDER NO CIRCUMSTANCES visit the surgery if you have a new continuous cough or fever. PLEASE NOTE THAT WE HAVE TAKEN THE DIFFICULT DECISION TO CLOSE OUR BRANCH SITE AT LITTLE EATON UNTIL FUTURE NOTICE. We understand that many of you will be worried but can assure you that we care passionately about our patients and we will be working tirelessly to provide the care that our community deserves. The phone lines are extremely busy at the moment and we ask unless medical that you try and get your answers from information on the following websites: www.gov.uk, www.111.nhs.uk or www.nhs.uk.
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