DNA (Did Not Attend) Policy

Approximately 100 appointments per month are classified as ‘Did Not Attend’ (DNA) – i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change the appointment. The effects of these are:

–     An increase in the waiting time for appointments

–     Frustration for both staff and patients

–     A waste of clinical resources

–     A potential risk to the health of the patient

Policy

The Practice reviews frequent non-attenders monthly to identify patients who should be excluded from the general policy for clinical reasons such as memory problems.

If a patient consistently fails to attend, a letter will be sent explaining the implications and offering assistance. We will continue to review the patient’s appointment attendance for the foreseeable future and should they continue to miss appointments, a decision will be taken with regard to their ability to pre-book routine appointments in the future.

Persistent offenders who have received previous letters within a 12 month period could risk removal from the practice.

What we can do to try and help

If you would like to receive a text reminder for your appointment, please ensure that we have your mobile telephone number.

If you have specific problems that you wish to discuss that are preventing you from informing us when you cannot attend for an appointment, then please ring the surgery and we will try and help where we can.

 

 

 

IMPORTANT INFORMATION

 

Following Government guidance, we are now able to plan to invite patients for their flu jabs and covid boosters.  These vaccinations (one in each arm) will be given at the same appointment.  The covid booster cannot be given until 6 months after you received your second covid vaccine.   You are likely to be offered a full dose of the Pfizer/BioNTech vaccine (or, less likely, a half dose of the Moderna vaccine).  This follows scientific evidence showing that both of these vaccines provide a strong booster response, regardless of which vaccine you initially had.

 

We are currently working very hard to put these clinics in place so please bear with us.  We will be contacting eligible patients either by text, phone or letter inviting you to book an appointment a the Babington Vaccination Hub.

 

Eligible Under 18’s are the exception and will be offered the Nasal Flu vaccination at the Duffield Surgery.  Again, invitations will be sent by text, phone or letter.

 

We are still awaiting guidance regarding administering the covid vaccination to ‘At Risk’ children.