Call Recordings

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

Call Recording – Unified Telephony Solutions

The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy.

For further information please contact the surgery.

COVID-19 VACCINATION PROGRAMME

Covid-19 Vaccinations for Appletree Patients commenced on 7th January 2021.

We are currently prioritising our workload to deliver the Covid-19 vaccination programme.  Consequently, there may be a longer wait than usual for non-essential services during this time.

If you have a non-urgent query or problem, please consider using the pharmacy, 111 or Minor Injury units for advice where possible and appropriate.

Click here for more information on how the vaccination will be rolled out Covid-19 Vaccine information page.

There is no need to contact us to book a covid vaccination; we will contact you when it is your turn to be vaccinated.  Thank you for your patience.