Call Recordings

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

Call Recording – Unified Telephony Solutions

The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy.

For further information please contact the surgery.

IMPORTANT INFORMATION

 

Following Government guidance, we are now able to plan to invite patients for their flu jabs and covid boosters.  These vaccinations (one in each arm) will be given at the same appointment.  The covid booster cannot be given until 6 months after you received your second covid vaccine.   You are likely to be offered a full dose of the Pfizer/BioNTech vaccine (or, less likely, a half dose of the Moderna vaccine).  This follows scientific evidence showing that both of these vaccines provide a strong booster response, regardless of which vaccine you initially had.

 

We are currently working very hard to put these clinics in place so please bear with us.  We will be contacting eligible patients either by text, phone or letter inviting you to book an appointment a the Babington Vaccination Hub.

 

Eligible Under 18’s are the exception and will be offered the Nasal Flu vaccination at the Duffield Surgery.  Again, invitations will be sent by text, phone or letter.

 

We are still awaiting guidance regarding administering the covid vaccination to ‘At Risk’ children.